Welcome to the Roots Clothing FAQ. We’re here to help you navigate your journey toward effortless style and everyday comfort. Below you’ll find answers to our most commonly asked questions about our products, shipping, returns, and more.

About Our Products & Style

What kind of clothing does Roots Clothing offer?

Roots Clothing specializes in cozy, versatile, and authentic pieces designed for a relaxed lifestyle. Our collections span Men, Women, Kids, and Baby (0-24 Months), with a strong focus on Activewear, Bottoms, Dresses & Skirts, and essential Accessories like Bags, Gloves, and Hats. Every piece is crafted to integrate seamlessly into your everyday life.

How would you describe the Roots Clothing style?

Our style is effortless, comfortable, and authentic. We believe in creating wardrobe staples that are both versatile and cozy, perfect for building a laid-back yet put-together look. Whether you’re relaxing at home or out and about, our pieces are made to be lived in.

Ordering & Payment

What payment methods do you accept?

We offer secure checkout with major credit cards and trusted payment platforms: Visa, MasterCard, JCB, and PayPal.

Is my payment information secure?

Absolutely. We use industry-standard encryption and secure payment gateways to ensure all your financial information is protected. We never store your full payment details on our servers.

Shipping & Delivery

Where do you ship from, and how long does processing take?

All orders are lovingly prepared and dispatched from our headquarters in Fayetteville, US (3642 Chatsworth Road). We aim to process and pack your order within 1-2 business days before it begins its journey to you.

What are my shipping options and costs?

We offer two clear options to suit your needs:

1. Standard Shipping (Fast & Tracked)
Carrier: DHL or FedEx
Cost: A flat fee of $12.95
Timeline: 10-15 days after dispatch.
Ideal for when you want your new essentials a little sooner.

2. Free Shipping (Economical & Reliable)
Carrier: EMS
Cost: FREE on all orders over $50.
Timeline: 15-25 days after dispatch.
Perfect for the thoughtful planner building their versatile wardrobe.

Do you ship worldwide?

Yes, we ship globally! However, please note that delivery to some remote regions and parts of Asia may be limited or require additional arrangements. If you have concerns about your location, please contact us at [email protected] before placing your order.

Will I receive a tracking number?

Yes! Once your order is dispatched, you will receive an email with tracking details for your chosen carrier (DHL, FedEx, or EMS). This allows you to follow your package’s journey to your doorstep.

Returns & Exchanges

What is your return policy?

We want every piece in your wardrobe to feel authentically you. If something isn’t quite right, you have 15 days from the date you receive your package to initiate a return for a refund or exchange. Items must be in original, unworn condition with tags attached.

How do I start a return or exchange?

Please contact our customer experience team at [email protected] within the 15-day window. Include your order number and the reason for the return. We’ll guide you through the simple process and provide you with any necessary instructions.

Account & Customer Service

How can I contact customer service?

Our friendly customer experience team is dedicated to helping you. For any questions about your order, delivery, or our products, please email us at [email protected]. We’re here to ensure your Roots experience is as comfortable as our clothing.

Where is Roots Clothing located?

Our home is in Fayetteville, USA. You can find us at:
Roots Clothing
3642 Chatsworth Road
Fayetteville, US 72703

Still have questions? We’re honored to be part of your journey.
Reach out anytime at [email protected].

Thank you for choosing Roots Clothing.

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